Return & Refund Policy
At 175 Matcha, our mission is to deliver the freshest, highest-grade authentic matcha directly from Japan to your cup. To protect the integrity of our products and the health of our community, all sales are final, and we do not accept returns or offer refunds.
Why We Do Not Accept Returns or Refunds
Because matcha is an ingestible, perishable food product, standard retail return practices do not apply:
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Strict Health & Safety Standards: To ensure absolute consumer safety, we cannot restock or resell any food product once it has left our temperature-controlled fulfillment facility, even if the tin or pouch appears unopened.
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Preserving Freshness & Potency: Authentic ceremonial and culinary matcha is exceptionally sensitive to light, heat, moisture, and oxygen. Once a shipment is in transit or handled outside our strict storage conditions, flavor notes, color, and antioxidant properties can rapidly degrade.
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Small-Batch Sourcing: Our matcha is sourced in limited, carefully curated harvests. Keeping inventory tightly managed ensures every customer receives recently milled, fresh matcha rather than stock that has been circulated or returned.
Damaged, Defective, or Incorrect Orders
While we cannot accept change-of-mind returns, we stand behind our fulfillment quality. If your order arrives damaged, defective, or incorrect, we will gladly make it right with a replacement or store credit.
How to report an issue:
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Contact our support team within 7 days of delivery.
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Email us at support@175matcha.ca with the subject line: Order Issue – [Your Order Number].
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Include clear photos of the shipping box, the damaged or incorrect item, and the packaging label.
Our team will review your request within 1–2 business days and arrange an immediate replacement.
Order Cancellations & Modifications
Because orders enter our fulfillment queue quickly to guarantee timely delivery, changes or cancellations can only be accommodated before your order has shipped. Once a tracking number has been generated or the parcel has been handed over to the carrier, the sale is final.
Questions & Support
If you have questions about which grade of matcha best suits your palate, brewing method, or dietary preferences before placing an order, please reach out to us at inquiries@holyraw.ca We are always happy to help you select the ideal blend.